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Need Tech Support? Well then this is the thread for you!
 
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  • timdemeter
  • 108 posts

You’ve got questions, I’ve got answers.

Having trouble with the site? This is the place to let me know.
Post away, and I’ll bring the TLC you need.

Alternatively, you can electronically mail me at my electronic mail at: tim’at’clickwheel’dot’net.

Tim Demeter
Friendly neighborhood editor.

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  • slimredninja
  • 5 posts

i cant get any episodes to load i have followed the instruction but when i click on display episodes it does not have the buttons shown on your tutorial. I have tried to troubleshoot it and had others look it just seems the edit buttons you mentioned are not there please check my account youll see what i mean looking forward to downloading some content. Ill check back to see what your answer is or you can e-mail me if you still got my e-mail.

slimredninja

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  • timdemeter
  • 108 posts

I’ll have it a look at this right away tomorrow, thanks for the head’s up.

Tim Demeter
Friendly neighborhood editor.

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  • timdemeter
  • 108 posts

I logged in using your account and all seems fine. You do need to create a feature before creating episodes though. The button for that is at the top of the media gallery page when logged in.

Of note- I’ve rewritten all of the Clickwheel FAQs, and they will soon be much clearer.

Tim Demeter
Friendly neighborhood editor.

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  • timdemeter
  • 108 posts

Oh- and if you still have trouble, just shoot me an email, and I’ll be happy to trouble-shoot you though.

Tim Demeter
Friendly neighborhood editor.

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  • slimredninja
  • 5 posts

I had already done that but once my feature was created i was unable to add episodes i accidently made a couple of extra features but none of the features ive made will allow me to add episodes. when i click on the episode thing it just shows me the feature and there is no place to add anything.

slimredninja

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  • timdemeter
  • 108 posts

Weird. I’ll dig a little deeper then.

Tim Demeter
Friendly neighborhood editor.

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  • timdemeter
  • 108 posts

Okay, I think I’ve found the problem. This is of course not the same as finding the solution, but I know what to tell tech now. Should be fixed soonfully. Thanks for the patience!

Tim Demeter
Friendly neighborhood editor.

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  • slimredninja
  • 5 posts

cool so i wasnt just crazy i feel much better

slimredninja

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  • slimredninja
  • 5 posts

Any new word about my problem I would love to post some content for you we have lots.

slimredninja

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  • timdemeter
  • 108 posts

This issue should be all fixed, just tested it myself, though do let me know if you run into anything else.

Tim Demeter
Friendly neighborhood editor.

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  • slimredninja
  • 5 posts

the only button i ever get is an add feature button on your tutorial you show three buttons but i only get the one i have already created a feature but can find no way to upload files. I have tried on another computer as well. Im not understanding why it will work for you but not me is there some kind of system requirment. Please contact me sorry for all the hassle me and my partner are very computer savy so its frustrating that it wont work but like i said we only get the one button.

slimredninja

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  • timdemeter
  • 108 posts

I think it’s semantic issue in the FAQs in part, actually. The Add Feature is the only button available at first. A Feature is your series at large, then you create Episodes within the features, like issues in your series. Basically, a Feature houses Episodes, and the Episodes house the actual content. Once you create that feature, navigate to it in the media gallery and hit the ‘display episodes’ button to the right of your title. Then at the top you should have the option ‘New Episode.’ Once you hit that button you should be prompted to upload the actual content.

In testing this, however, I found the upload frames button isn’t functioning, so we’ll get that fixed on the quick. All part of the rebuilding process I’m afraid.

Tim Demeter
Friendly neighborhood editor.

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  • timdemeter
  • 108 posts

Just ran another test on this, all seems to be working fine. If you’re still having trouble, please email me and we’ll talk it through in more detail.

Tim Demeter
Friendly neighborhood editor.

Hi, Tim, I´ve made a movie thingie of the little soldier-episodes, and managed to get it on the right quicktime file. I have used Imovie to create it. I tried to add as a movie to the edit; episodes, but it did not take. They were over 10 but under 20mb. If you understand anything of my ramblings, and can enlighten me if there´s something I did wrong, please do! ;-)
Inkalill

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  • timdemeter
  • 108 posts

There’s something up with movie uploads right now, but we’re working on it.

Tim Demeter
Friendly neighborhood editor.

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  • timdemeter
  • 108 posts

We’ve got this working now guys. Let me know if you have any further trouble. Thanks for the patience.

Tim Demeter
Friendly neighborhood editor.